For Immediate Assistance:

For immediate assistance, please complete our
Request for RMA or call 800-359-0077.

View information about our Extended Warranty

General Information

Projector Repair

Preventative Maintenance

A projector is simply an extension of your computer's monitor; it can only display what is being sent (sourced) from your computer. Based on that information, if you have a VGA projector with a VGA laptop or a SVGA projector with an XGA laptop, you cannot enable simultaneous viewing. Projector Care:

• Always use the "Standby" button to cool the projector after each use and please cool down the projector before packing.
• Please pack the projector in a manner that will not damage the lens.
• Please separate the projector from the cables when packing. This will avoid any unnecessary damage to the projector.
• Please avoid the use of excessive force when operating and packing the projector.
• NEVER ship the projector in anything but an ATA shipping case, which is designed specifically to protect the projector during shipment.

Trouble Shooting

The following are some tips for trouble-shooting your projector before you call. If you follow these tips and still can't project the right image, it's time to call us for live support and possible repair. Problem: The projector won't turn on

• Confirm that the power cord is plugged in properly
• Verify that the "Standby" button is on
• Check/replace lamp assembly

Problem:
If "No Signal" is displayed from the projected image

• Verify that your computer is running at a resolution (640x480, 800x600, 1024x768 or 1280x1024) equal to that of your projector.
• When using a laptop computer, verify that simultaneous viewing has been enabled. Locate your laptop's "Function" key that looks like a monitor or reads LCD/CRT, and then press it (the "Function" key). Next, choose the key that toggles your display options. Once you have done that:
  • Verify that the projector is in computer mode (press "Computer" or "Input" button) for computer presentations
  • Verify that the projector is in video mode (press "Video" button) for video presentations
  • Replace VGA cable
  • Try connecting to another computer

Problem: Unstable Image

• Adjust the image using "Sync" button on your projector.
• Verify that both the computer and projector are running at the same resolution.
• If not, identify the native resolution of the projector (i.e. 800x600, 1024x768, 1280x124 pixels) and set the computer to the same. If using a laptop, you may lose the ability to simultaneously view both images.
• If yes, go to the "Display Properties" window within your operating system and select "Advanced Properties". Locate "Refresh Rate," click and select "60 hz," as this is a known compatible frequency for both PC's and work stations. If you cannot access any selections under "Refresh Rate", select "Optional" for the current setting.

If the image remains unstable:

• Under "Advanced Properties", select "Adapter Types" and show all devices. Select "Standard Monitor Types" and repeat steps for optimizing the refresh frequency.

Problem: Image color (red or blue)

• If background has a green, red or blue tint, reset all settings to the factory standard.
• Replace the VGA cable.