We ensure your audio-visual systems will work well together
Need service now?
It’s imperative for your systems to be in top shape in a heartbeat. Whether you need an RMA, warranty/non-warranty repair, preventative or repair service call, on-site or off-site help, we will address any requests in a timely manner. We have the best technicians in the industry to help you with any problems that might arise. You can fill out one of our forms or contact our service representatives at (978) 261-1148 between the hours of 8:00am to 5:00pm, Monday through Friday.
Adtech Systems is an authorized repair center for most major manufacturers and does both warranty and non-warranty repair as well as on-site and off-site service. If you are in need of an RMA, or would like to have a projector or flat panel repaired off-site, please either fill out our in-house service request form or call us at (800) 359-0077 between the hours of 8:00 AM to 5:00 PM Mon-Fri.
Our Service Level Agreement (SLA)
At Adtech Systems we know that your success in using AV technology is the most important service we offer. For that reason, we offer a multi-level service and support system designed to get your system up and running as quickly as possible, whether the problem is hardware, software or simple user error. Our SLA is completely customizable to your needs, but generally all will include the following
About Our SLA
Our competitive advantage is our impeccable customer service. We offer a multi-level service and support system designed to get your system up and running as quickly as possible. Our service department is a click or a phone call away, always standing by waiting to help you. Whether the problem is hardware, software or simple user error. You can count on our skilled technicians to help you in a variety of ways.
Our SLA (Service Level Agreement) Plans offer services that range from 24-hour to 72-hour response times to unlimited help desk support and unlimited on-site support as well as employee training sessions and exclusive future discounts.