Looking for assistance with your projector? Are you experiencing technical difficulties or a potential malfunction? Or does your equipment simply need a tune-up? Look no further. ADTECH Systems is New England's number one choice for projector service and support.

The ADTECH Repair and Support team offers the following benefits:

• Manufacturer-certified support and repair technicians - we service most projector brands!
• Over 30-years of combined support and repair experience
• Prompt and accurate problem diagnosis and repair
• Phone support
• Reduced/special repair loaner programs
• Seasonal support and repair specials — saves you money!
• Trade-In/Trade-Up programs
• Extended warranty programs — protects your investment!

For Immediate Assistance:

For immediate assistance, please complete our Request for RMA or call 800-359-0077. For our warranty form, click Request for Extended Warranties.

Seasonal Support and Repair Specials!

Is your projector in need of repair? Don't put it off any longer — check out ADTECH's seasonal support specials and save money on your projector repairs — instantly!

*(Excludes Plasma TVs, LCD TVs, and RPTVs).

Trouble Shooting

The following are some tips for trouble-shooting your projector before you call. If you follow these tips and still can't project the right image, it's time to call us for live support and possible repair. Problem: The projector won't turn on

• Confirm that the power cord is plugged in properly
• Verify that the "Standby" button is on
• Check/replace lamp assembly

• Verify that your computer is running at a resolution (640x480, 800x600, 1024x768 or 1280x1024) equal to that of your projector.
• When using a laptop computer, verify that simultaneous viewing has been enabled. Locate your laptop's "Function" key that looks like a monitor or reads LCD/CRT, and then press it (the "Function" key). Next, choose the key that toggles your display options. Once you have done that:
  • Verify that the projector is in computer mode (press "Computer" or "Input" button) for computer presentations
  • Verify that the projector is in video mode (press "Video" button) for video presentations
  • Replace VGA cable
  • Try connecting to another computer

• Adjust the image using "Sync" button on your projector.
• Verify that both the computer and projector are running at the same resolution.
  • If not, identify the native resolution of the projector (i.e. 800x600, 1024x768, 1280x124 pixels) and set the computer to the same. If using a laptop, you may lose the ability to simultaneously view both images.
  • If yes, go to the "Display Properties" window within your operating system and select "Advanced Properties". Locate "Refresh Rate," click and select "60 hz," as this is a known compatible frequency for both PC's and work stations. If you cannot access any selections under "Refresh Rate", select "Optional" for the current setting.

• Under "Advanced Properties", select "Adapter Types" and show all devices. Select "Standard Monitor Types" and repeat steps for optimizing the refresh frequency.

• If background has a green, red or blue tint, reset all settings to the factory standard.
• Replace the VGA cable.

General Information

A projector is simply an extension of your computer's monitor; it can only display what is being sent (sourced) from your computer. Based on that information, if you have a VGA projector with a VGA laptop or a SVGA projector with an XGA laptop, you cannot enable simultaneous viewing. Projector Care:

1. Always use the "Standby" button to cool the projector after each use and please cool down the projector before packing.
2. Please pack the projector in a manner that will not damage the lens.
3. Please separate the projector from the cables when packing. This will avoid any unnecessary damage to the projector.
4. Please avoid the use of excessive force when operating and packing the projector.
5. NEVER ship the projector in anything but an ATA shipping case, which is designed specifically to protect the projector during shipment.

For Immediate Support: